Privacy Policy
Effective Date:
January 1, 2025
This Privacy Policy explains how
Lumen Optimal Wellness
("we," "our," or "us") collects, uses, shares, and protects your information when you interact with our website, services, and communication channels, including SMS and email. By using our services or submitting information through our website, you agree to the practices described in this policy.
Personal Information
We collect personal data you voluntarily provide to us, including:
Name, Email address, Phone number, Billing or shipping address (if applicable)Timestamped SMS/email opt-in consent. Payment details (processed securely via third-party platforms)
Non-Personal Information
Automatically collected information includes:
IP addressDevice and browser typeSite usage data through cookies and analytics tools
We use your information to:
Deliver services or products you request. Send appointment reminders and confirmations. Send promotional or marketing messages (if opted in)Respond to support inquiries. Analyze website usage and improve performance Maintain compliance with legal and regulatory obligations
By providing your phone number and opting into SMS communications, you agree to receive:
Appointment confirmations, reminders, and service notifications. Program updates, promotional messages, or follow-up support (if opted in)
Opt-Out:
You may cancel SMS messages at any time by replying "STOP". You may reply "HELP" for assistance. Message frequency may vary. Message and data rates may apply.
We comply with applicable laws including the
Telephone Consumer Protection Act (TCPA)
and
A2P 10DLC
messaging regulations.
Age Restriction:
Users must be 18 or older to participate in our messaging program.
We do
not
sell, rent, or trade your personal information. We only share your data under the following circumstances:
Service Providers
Vendors and partners who help us operate the website or deliver services (e.g., payment processors, email/SMS delivery platforms), including:
SMS aggregators and platforms, but only to send authorized communications
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Legal Compliance
When required by law, subpoena, or government request.
Business Transfers
In the event of a business merger, acquisition, or asset sale.
All shared data is disclosed only to the extent necessary, and we require all partners to maintain strict confidentiality and data security.
We take reasonable steps to protect your information, including:
SSL encryption. Access controls and authentication safeguards. Secure storage of sensitive data via third-party systems. Staff training and internal review processes
However, no system is 100% secure. Use of our services is at your own risk.
We use cookies and similar tools to:
Understand user behaviorImprove functionality. Customize your experience
You may disable cookies via your browser settings. Some functionality may be affected.
You have the right to:
Access, update, or delete your personal dataWithdraw consent for email or SMS communicationsRequest details on how your data is used
To exercise these rights, please contact us at
.
Our website may include links to other websites. We are not responsible for their content or privacy practices. Please review their privacy policies independently.
This Privacy Policy may be updated periodically. The latest version will be posted on our website with the revised effective date.
Business Name:
Lumen Optimal Wellness
📧
Email:
📞
Phone:
(505) 205-1475
🌐
Website:
By using our website and services, you agree to this Privacy Policy.